60% fewer phone tickets
A customer portal with ordering, invoice reissue and delivery tracking in self-service, integrated with the ERP already in place.
- Before
- 60%
- After
- reduction
- Client
- Packaging manufacturer
The problem
The sales team spent all day answering calls about three questions: where is my order, please resend the invoice, and what price did we last agree. None of them needed a salesperson, but all of them went through one.
What we built
An authenticated customer portal, fed by the existing ERP through integration — replacing nothing. Customers see orders in production, delivery estimates, their own price history, and reissue invoices themselves at any hour.
What changed
Phone tickets fell 60% within four months. The sales team put the freed time into prospecting, and the portal became a selling point against suppliers who still take orders over messaging apps.